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Thatcham Research comment: Euro NCAP’s ‘Euro Rescue' app to save vital seconds in the post-accident ‘Golden Hour’

Press release   •   Jun 17, 2020 12:04 BST

The Euro Rescue app will give essential clarity to first responders who face several dangers at accident scenes
  • New Euro Rescue app to provide vital information to first responders
  • Euro NCAP launches video explaining more

Following the launch of Euro NCAP’s ‘Euro Rescue’ app, a new and vital source of information for first responders attending the scene of an accident, Matthew Avery, director of research at Thatcham Research and Euro NCAP board member comments:

“The Euro Rescue app is a life-saving innovation. Crucially, it will save first responders vital seconds in the ‘Golden Hour’ following a traumatic injury, during which there is the highest likelihood that prompt treatment will prevent death.

“Vehicles have become increasingly complex, with the advent of different construction materials and the continued march towards a purely electric car parc. This has made the task for emergency services attending the scene of an accident, in terms of quickly understanding how to safely extricate an accident victim from a vehicle, all the more challenging.

“Recent events have shown the importance of protecting the people who save our lives in emergency situations. The Euro Rescue app will give essential clarity to first responders who face several dangers at accident scenes, helping them to avoid cutting into hidden side and curtain airbags or cabling connected to high voltage batteries.

“We would like to thank carmakers for recognising the need to protect emergency services and working with us so closely to provide the required information.

“Vehicles today are the safest they have ever been. Huge strides have been made in ‘passive’ safety – with increasingly effective airbags and seatbelts. While the ‘active’ safety technology now included with most new vehicles as standard, is increasing the chances of avoiding crashes completely. The Euro Rescue app however is a significant advance in ‘tertiary’ or post-crash safety, and it is through its work on these three fronts that Euro NCAP is continuing to drive down fatalities and serious injury on our roads.”

See below for Euro NCAP's press release announcing the Rescue App:

Euro NCAP Improves Tertiary Safety by Introducing a Mobile App for First Responders in Europe

Today, Euro NCAP launches Euro Rescue, a new resource for all emergency responders in Europe.

Today, car safety is not only about occupant protection and promoting driver assistant systems but also concerns better post-crash safety. As vehicles have become tougher, more complex and alternatively powered, it has become increasingly crucial that first responders know what they can and can’t do at the scene of an accident. Intervention within the golden hour is critical and rescuers need quick and straightforward information regarding the construction of a vehicle to help safely remove persons from the wreck. For this reason, car manufacturers make so-called “Rescue Sheets” and “Emergency Response Guides” available.

A Rescue Sheet is a standardised summary page containing all the crucial information rescuers need to carry out occupant extrication quickly and safely. This includes the location of components (e.g. airbags and pre-tensioners) and high-voltage electrical cables and batteries, all of which could present a hazard to trapped occupants and to the rescuers themselves. Manufacturer emergency response guides contain more detailed instructions to educate and assist first responders during training and are particularly important for alternative fuel vehicles.

Euro NCAP has, together with The International Association of Fire & Rescue Services (the CTIF), centralised the manufacturers’ rescue sheets in a new app, ‘Euro Rescue’. The app can be downloaded freely and is available for Android & iOS. It can be used both online and offline, allowing rescuers to access the information even when there is little or no network coverage at the scene of the crash. For all cars assessed from 2020 onwards, Euro NCAP will verify the content and share ISO-compliant rescue sheets and emergency response guides for new energy vehicles, via the new app.

Euro Rescue is launched in English, French, German and Spanish1. From 2023, the app will be available in all European languages. The use of the app is not restricted to Europe: the Australasian New Car Assessment Program, (ANCAP SAFETY), the region’s independent vehicle safety authority, also launches its app ‘ANCAP Rescue’ based on Euro Rescue today.

Pierre Castaing, President of Euro NCAP said:

“As planned in our 2020-2025 roadmap published in 2017, Euro NCAP has added tertiary (post-crash) safety in its 2020 rating. This euro rescue application, the result of joint work between manufacturers, fire and rescue services and Euro NCAP, is the first visible result of the progress that can be made in terms of tertiary safety; others are to come.”

Tore Eriksson, President of CTIF said:

“The Euro Rescue phone app is an important milestone in the collaboration with Euro NCAP and the vehicle industry. For the first time, verified iso compliant "rescue sheets and emergency response guides" will be freely and easily accessible at one unique location. This will greatly help the rescue services & first responders for their vitally important work across Europe.”


Thatcham Research is the independent voice of automotive safety, security & repair, advising motorists, insurers and vehicle manufacturers to help reduce accident frequency, severity and costs and to realise the vision of ‘Safer cars, fewer crashes’, while driving standards in vehicle security.

As well as its world leading crash and track research, Thatcham Research develops repair methods amongst a number of other products and services within the collision repair industry for insurers, motor manufacturers, equipment manufacturers and suppliers.

In addition, Thatcham Research has administered the Association of British Insurer’s (ABI) Group Rating system for the past 50 years. Group Rating is an advisory system intended to provide insurers with the relative risk of private cars and light commercial vehicles.

A founder member of the international Research Council for Automobile Repairs (RCAR), Thatcham Research has also been a member of the European New Car Assessment Programme (Euro NCAP) since 2004.