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“Nowhere is the difference between EV and ICE more clearly underlined than in the insurance claim chain.”
“Nowhere is the difference between EV and ICE more clearly underlined than in the insurance claim chain.”

Press release -

Thatcham Research secures funding to identify EV repair and insurance pain points

  • Five-month research project funded by Innovate UK (IUK), the UK’s innovation agency
  • · Insurer LV= and SYNETIQ, a specialist in vehicle salvage, dismantling and recycling, to support Thatcham Research

Risk intelligence specialist Thatcham Research is today announcing that it will lead a funded project focused on Electric Vehicle (EV) collision repair and salvage processes and their impact on insurance claims and their associated costs.

EVs are set to play a central role in achieving the Government’s 2050 net zero target. However, with the repair and insurance process for an Internal Combustion Engine (ICE) vehicle differing greatly from an EV, very little is known about the risks presented by EVs to that process and in turn wider EV adoption.

Adrian Watson, head of engineering, Thatcham Research said, “The automotive industry, and OEMs specifically, have been extremely agile in adapting their businesses to meet the net zero challenge laid down by Government. This has seen drivers plugging into EVs in ever increasing number, making now a critical moment for those throughout the value chain to put everything in place to support this rapid transition.

“In many circumstances, EV accident repair is no different from ICE vehicles. But under the hood lie everyday essentials, such as safe, cost-effective, timely post-accident repair, and the surrounding claims process so critical to putting any new vehicle on the road. And nowhere is the difference between EV and ICE more clearly underlined than in the insurance claim chain.”

One of the most significant potential blockers to wholesale EV adoption is the battery. Conscious that batteries are expensive, vulnerable items, OEMs rigorously protect them within crash structures, and batteries will rarely be affected by low-speed impacts. However, challenges arise when the battery is involved, either directly or indirectly as a result of a collision, or indirectly when the High Voltage system becomes associated with the repair.

Watson continues, “It’s vital that the industry comes together to ensure customer expectations of owning, insuring, and repairing an EV can be met—and that the experience can be better than they’re used to with an ICE.”

The best way to repair EVs and their batteries

Thatcham Research will be working in close partnership with LV= General Insurance, one of the largest insurers of electric cars in the UK, and part of the Allianz Group. With its recently launched ElectriX one-stop shop for leasing, charging and insuring EVs, LV= aims to support drivers looking to switch to electric.

The research will draw upon real-world claims data to inform project modelling.

Chris Payne, head of networks and engineering at LV=, said, “As a motor insurer, we’re focusing on two trends at the moment: developing green methods of repair and supporting the wider adoption of electric cars. That’s why this project is so exciting and crucial. It is about finding together as an industry what is the best way to repair EVs and their batteries, rather than writing them off. This will not only have a positive impact on claims costs, but will also feed a healthy second-hand EV market.”

Vehicle salvage, dismantling and recycling specialist SYNETIQ, will also play a key role in the project. As a business focused on recycling and re-using as much of a crash-damaged vehicle as is possible, it will bring essential insight into the readiness of the market for financially and environmentally sustainable EVs post-accident, with a particular focus on their batteries.

Tom Rumboll, UK Managing Director for IAA and CEO of SYNETIQ said: “We’re delighted to be part of this project and thrilled to work in collaboration with Thatcham Research and LV= to explore the challenges that come with the recycling of EV batteries.

“The purpose of our business is to maximise the financial and environmental return on vehicles, and we look forward to seeing how we can achieve this with EV batteries. We’re excited for this opportunity to lead and develop a way forward and we look forward to sharing the results with the rest of the industry.”

In the first phase of what is likely to be a significant cross-industry effort, the project will focus on identifying where the claims workflow is different for EVs, revealing potential pain points. Thatcham Research will also quantify the resulting challenges by projecting how the uptake of EVs will affect the transition to a fully electric car parc, to inform where more detailed work may be required in the future.




Thatcham Research is the independent voice of automotive safety, security & repair, advising motorists, insurers and vehicle manufacturers to help reduce accident frequency, severity and costs and to realise the vision of ‘Safer cars, fewer crashes’, while driving standards in vehicle security.

As well as its world leading crash and track research, Thatcham Research develops repair methods amongst a number of other products and services within the collision repair industry for insurers, motor manufacturers, equipment manufacturers and suppliers.

In addition, Thatcham Research has administered the Association of British Insurer’s (ABI) Group Rating system for the past 50 years. Group Rating is an advisory system intended to provide insurers with the relative risk of private cars and light commercial vehicles.

A founder member of the international Research Council for Automobile Repairs (RCAR), Thatcham Research has also been a member of the European New Car Assessment Programme (Euro NCAP) since 2004.


Tom Flisher

Tom Flisher

Press contact PR Manager 07876 755 615
Stewart Mitchell

Stewart Mitchell

Press contact PR Executive PR and communication
Max Norstrom

Max Norstrom

Press contact PR Executive

Thatcham Research

Safer cars, fewer crashes...

As the UK's only insurer funded automotive research centre, Thatcham Research enjoy a wide remit at the forefront of the latest vehicle technology. Thatcham's leading work in vehicle safety and security has a vital role in shaping the designs of new vehicles, whilst the centre is also seen as a key industry player at the forefront of driving standards in vehicle body repair.

Thatcham's Crash Laboratory is the only official UK crash testing centre for consumer safety body Euro NCAP and are viewed as a centre of excellence when it comes to active vehicle safety, particularly the evaluation of new Advanced Driver Assist Systems (ADAS) which provide the foundation for future vehicle autonomy.

Enjoying an increasingly global influence in both the insurance and automotive sectors, Thatcham Research expertise is in great demand with a range of opinion leaders being regularly asked to provide their experience and know-how at high profile events and in the media, living up to their reputation as ‘Experts in Safety, Security and Crash Repair’.

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